Terms & Conditions (2024)

The following (revised) Terms & Conditions apply to all bookings made from 1 June 2024.

See here for the previous Terms & Conditions (2021)

COVID-19

This preamble forms a part of our Terms & Conditions of booking.

We reserve the right to override or suspend any or all of these terms and conditions to comply with such COVID-19 legislation, guidance or other restriction as may be in force from time to time.

Further, we reserve the right to require you, our customer, to provide evidence of your complete course of vaccinations for the Coronavirus COVID-19 virus and any successor virus or variant which requires an additional or different vaccination.

Introduction

1.1 Terms & Conditions are designed to clarify what you, the customer, may reasonably expect from us, Adderley Travel Limited (the company), and what we may reasonably expect from you.

1.2 Throughout these Terms & Conditions the following expressions are used:

1.2.1 "the company", "our" and "we" to mean Adderley Travel Limited, the tour operator, and our agents and servants.

1.2.2 "customer", "you" and "your" to mean the person booking the tour and all other persons on whose behalf they are booking.

1.3 Additionally, the singular will mean the plural and vice versa.

Legislation

2.1 UK legislation was bound by Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, amending Regulation (EC) No 2006/2004 and Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC.

2.2 Notwithstanding the United Kingdom’s departure from the EU, the current act, The Package Travel and Linked Travel Arrangements Regulations 2018, remains in force.

2.3 Adderley Travel Limited is registered in England and is bound by the law enacted in the United Kingdom.

The contract

3.1 A contract will exist between you and the company only from the day we accept your reservation.

3.2 The contract is then binding upon you and the company, and we will be released from the contract upon delivering you to the tour’s final destination, or other such destination, as may be agreed between you and the company.

3.3 Any variance to the contract must be confirmed by email.

Vouchers

4.1 Save where making a booking within 84 days of the start date of the tour (see Clause 7, below), you will be asked to purchase a voucher and make a reservation.

4.2 Vouchers are valid for three years from the month of purchase and may be transferred to a third party, providing only that you inform us of the recipient and their details.

4.3 Vouchers are not refundable.

Reservations (booking)

5 Your tour reservation will be acknowledged upon receipt of the reservation and confirmation of your purchase of a voucher.

Payment

6 The cost of the tour or tours, less the value of any voucher or vouchers a customer may hold, will fall due 84 days (12 weeks) before the first day of your tour (or, where more than one tour is booked, the first day of the first tour) and failure to do so may annul the contract.

Bookings made within 84 days

7 Payment-in-full is required for bookings made within 84 days (12 weeks) of the date of the first day of the tour, such payment is to be made within 10 days of our acknowledgement of your reservation. Where a booking is made within 14 days of the first day of the tour, payment must be made, in full, by credit or bank card immediately and, in any case, before the first day of the tour.

Transfer of contract

8 You may transfer your contract, but only after informing us of your intention to do so.

Your right to cancel & our refund policy

9.1 You may cancel your booking at any time.

9.2 If you cancel your booking more than 84 days before the first day of the tour, and have paid monies in addition to the purchase of your voucher, we will refund such additional monies.

9.3 If you cancel your booking within 84 days before the first day of the tour, and have paid monies in addition to the purchase of your voucher, we will retain such additional monies.

9.4 If you cancel your booking within 84 days before the first day of the tour, and have outstanding monies due to us in addition to the purchase of your voucher, we reserve the right to pursue you for such outstanding monies due.

9.5 The date of your cancellation will be determined by the date it is received at our head office by email, or in writing by post.

9.6 You will be presumed to have cancelled your booking if you are not at the agreed meeting place on the agreed day at the agreed time (a 'no-show').

9.8 You must provide us with your bank details, including your International Bank Account Number (IBAN) and your bank branch's Branch Identifier Code (BIC) so that we may return any monies due to you.

NB. We require you to have adequate holiday/trip insurance, including, if necessary, Personal Liability Insurance, Medical Insurance, Repatriation Insurance and Holiday/Trip Cancellation Insurance (if you have to cancel at the last minute). We do not insist on proof of your insurance, but we do presume that you will have it.

We do not sell insurance.

Our right to cancel a tour

10.1 We reserve the right to cancel a tour:

10.1.1 when we do not have the minimum number of bookings required to operate a tour profitably.

10.1.2 because of unusual or unforeseeable circumstances beyond our control, including, but not limited to circumstances relating to the COVID-19 pandemic.

10.2 In the event of 10.1.1 we will confirm cancellation by email no later than 21 days before the date of departure.

10.3 In the event of 10.1.1 we will refund all monies paid in full within 21 days of cancellation and, in either event, you are not entitled to further compensation.

10.4 You must provide us with your bank details, including your International Bank Account Number (IBAN) and your bank branch's Branch Identifier Code (BIC) so that we may return any monies due to you.

Our right to alter a tour

11.1 We reserve the right to alter a tour at any time without reference to you where we believe that the alteration does not materially affect the overall nature of the tour.

11.2 Specifically, we reserve the right to alter accommodation and transport arrangements at any time.

11.3 Further, we reserve the right to alter a tour at any time even where such alteration may materially affect the overall nature of the tour. In these circumstances, we will contact you as soon as possible and you may:

11.3.1 agree to the alteration.

11.3.2 transfer your booking to an alternative tour, where such a tour exists, including one in the following season.

11.3.3 accept a full refund.

11.4 Additionally, in the circumstances of 11.3 you may also be entitled to compensation.

11.5 You must provide us with your bank details, including your International Bank Account Number (IBAN) and your bank branch's Branch Identifier Code (BIC) so that we may return any monies due to you.

Our right to alter the price of a tour

12.1 We reserve the right to alter the price of a tour at any time before the acknowledgement of your booking.

12.2 Further, we reserve the right to increase the price of your tour after we have confirmed your booking and to surcharge you, to allow for variations in:

12.2.1 transport costs, including the cost of fuel.

12.2.2 dues, taxes or fees chargeable at airports.

12.2.3 exchange rates.

12.2.4 costs associated with the compliance of COVID-19 legislation, guidance or other restriction

12.3 In any event we will:

12.3.1 inform you by email of any price increase not less than 30 days before the date of departure.

12.3.2 not increase any price within 30 days before the date of departure.

General terms

13.1 We reserve the right to break our contract with you in times of war, national emergency, civil unrest, restrictions in place because of COVID-19 or similar events and you may do so likewise.

Complaints

14.1 If you have a complaint you must inform us as soon as possible and, whilst on a tour, within 24 hours, and we will make every effort to resolve the matter.

14.2 If the matter is not resolved to your satisfaction you must email us within 21 days of the end of the tour, setting out the details of your complaint. We will reply within 21 days of receiving your complaint and offer further solutions to resolve your complaint.

14.3 If you are still not satisfied you should take your complaint to your local consumer council and ask them to write to the United Kingdom's Department of Trade and Industry, Britain's consumer protection authority, and they will take the matter up on your behalf.

Entry into the United Kingdom (or other tour destination)

15 If you are entering the United Kingdom to join a tour, it is your responsibility to ensure that you have a valid passport or other legally acceptable travel document.

Medical and dietary disclosure

16 You must disclose to us, at the time of making a reservation or booking, or as soon as possible thereafter, but in any case before the commencement of the tour, any medical, mental, physical or dietary condition you (and any other person for whom you are making a reservation or a booking) have, or other exceptional circumstance, that may reasonably affect our decision to accept your reservation or booking. Failure to disclose such information will be deemed to be a breach of contract.

Flight delays and times

17 Airlines and airports and their operations are outside our reasonable control and we will not be liable for flight delays or for changes to flight times, how so ever caused.

Personal possessions

18 Save only where you can show us to be negligent, we will not be liable for the loss of or damage to any of your personal possessions how so ever such loss or damage is occasioned.

Privacy

19 We will not disclose your details to any third party, save only to make arrangements for your tour.

Errors

20 We will not be held liable for consequences due to minor printing or typographical errors within any of our published material.

Law

21 The contract is subject to the law of England & Wales.