The following (revised) Terms & Conditions of booking will apply to all bookings made from 1 June 2018
1.1 Terms & Conditions are designed to clarify what you, the customer, may reasonably expect from us, Adderley Travel Limited (ATL), and what we may reasonably expect from you.
1.2 Throughout these Terms & Conditions the following expressions are used:
1.2.1 "ATL", "our" and "we" to mean Adderley Travel Limited, the tour operator, and our agents and servants.
1.2.2 "customer", "you" and "your" to mean the person booking the tour and all other persons on whose behalf they are booking.
1.3 Additionally, the singular will mean the plural and vice versa.
2.1 Tour operators within the EU are governed by EU consumer law and the lastest EU directive in this matter is Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, amending Regulation (EC) No 2006/2004 and Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC.
2.2 Each EU member state enacts its own legislation under this directive. The United Kingdom legislation is The Package Travel and Linked Travel Arrangements Regulations 2018.
2.3 Similar consumer protection legislation exists in each EU member state.
2.4 Adderley Travel Limited is registered in England and is bound by the law enacted in the United Kingdom.
3.1 A contract will exist between you and ATL only from the day your deposit (or other such payment) is received by ATL into our bank account.
3.2 The contract is then binding upon you and ATL, and we will be released from the contract upon delivering you to the final, published, destination of the tour, or other destination, as agreed between us.
3.3 Any variance to the contract must be confirmed in writing.
4.1 A sum equal to 20% of the total amount of the tour per person is required as a deposit.
4.2 The deposit must be paid within 14 days of our acknowledgement of your booking.
4.3 We reserve the right to cancel your booking, without further reference to you, if your deposit is not received by us within 14 days of such acknowledgement.
Booking acceptance & confirmation
5 Your booking will be confirmed upon receipt of your deposit.
6 All outstanding balances must be paid by no later than 56 days (8 weeks) before the first day of your tour (or, where you have booked more than one tour, the first day of your first tour) and failure to do so may annul the contract.
Bookings made within 56 days
7 Full payment is required for bookings made within 56 days (8 weeks) of the date of the first day of the tour, and such payment to be made within 14 days of our acknowledgement of your booking (save where the booking is made within 14 days of the first day of the tour, in which case payment must be made immediately and, in any case, prior to the first day of the tour).
Transfer of contract
8.1 You may transfer your contract, but only with permission from us to do so, and we will not unreasonably withhold such permission.
8.2 We will charge you a fee of £200 to transfer your booking.
Your right to cancel & our refund policy
9.1 You may cancel your booking at any time.
9.2 Your deposit is not refundable and, although we may refund all or a part of your deposit as a gesture of good will, we reserve the right to retain it in all circumstances.
9.3 If you cancel your booking prior to 56 days before the first day of the tour, and have paid monies in addition to your deposit, we will refund such monies.
9.4 If you cancel your booking 56 days before the first day of the tour, or after 56 days before the first day of the tour, we will retain any and all balances paid.
9.5 If you cancel your booking 56 days before the first day of the tour, or after 56 days before the first day of the tour, and have outstanding balances due, we reserve the right to persue such outstanding balances due.
9.6 The date of your cancellation will be determined by the date it is received at our head office by email, or in writing by post.
9.7 You will be presumed to have cancelled the tour if you are not at the agreed meeting place, on the agreed day at the agreed time (a 'no-show').
9.8 You must provide us with your bank details, including your International Bank Account Number (IBAN) and your bank branch's Branch Identifier Code (BIC) in order that we may return any monies due to you.
NB. We expect you to purchase holiday cancellation insurance, to insure yourself against the costs of cancelling your tour.
Our right to cancel a tour
10.1 We reserve the right to cancel a tour:
10.1.1 when we do not have the minimum number of bookings required to operate a tour profitably.
10.1.2 because of unusual or unforeseeable circumstances beyond our control.
10.2 In either event we will confirm cancellation by email as soon as possible and, in the case of 10.1.1 no later than 21 days before the date of departure.
10.3 In either event we will refund all monies paid in full within 21 days of cancellation and, in either event, you are not entitled to further compensation.
10.4 You must provide us with your bank details, including your International Bank Account Number (IBAN) and your bank branch's Branch Identifier Code (BIC) in order that we may return any monies due to you.
Our right to alter a tour
11.1 We reserve the right to alter a tour at any time without reference to you where we believe that the alteration does not materially affect the overall nature of the tour.
11.2 Specifically, we reserve the right to alter accommodation and transport arrangements at any time.
11.3 Further, we reserve the right to alter a tour at any time even where such alteration may materially affect the overall nature of the tour. In these circumstances we will contact you as soon as possible and you may:
11.3.1 agree to the alteration.
11.3.2 transfer your booking to an alternate tour, where such an alternative exists.
11.3.3 accept a full refund.
11.4 Additionally, in the circumstances of 11.3 you may also be entitled to compensation.
11.5 You must provide us with your bank details, including your International Bank Account Number (IBAN) and your bank branch's Branch Identifier Code (BIC) in order that we may return any monies due to you.
Our right to alter the price of a tour
12.1 We reserve the right to alter the price of a tour at any time prior to the acknowledgement of your booking.
12.2 Further, we reserve the right to increase the price of your tour after we have confirmed your booking and to surcharge you, to allow for variations in:
12.2.1 transport costs, including the cost of fuel.
12.2.2 dues, taxes or fees chargeable at airports.
12.2.3 exchange rates.
12.3 In any event we will:
12.3.1 inform you by email of any price increase not less than 30 days before the date of departure.
12.3.2 not increase any price within the 30 days prior to the date of departure.
12.3.3 not pass on any increase in the price where such increase is less than 2% of the total cost of your tour.
13 We reserve the right to break our contract with you in time of war, national emergency, civil unrest or similar event and you may do so likewise.
14.1 If you have a complaint you must inform us as soon as possible and, whilst on a tour, within 24 hours, and we will make every effort to resolve the matter.
14.2 If the matter is not resolved to your satisfaction you must write to us at our head office within 21 days of your return home setting out the details of your complaint. We will reply within 21 days of receiving your complaint and offer further solutions to resolve your complaint.
14.3 If you are still not satisfied you should take your complaint to your local consumer council and ask them to write to the United Kingdom's Department of Trade and Industry, Britain's consumer protection authority, and they will take the matter up on your behalf.
Passports and visas
15.1 It is your responsibility to ensure that you are in possession of a valid passport or other legally acceptable travel document.
15.2 All EU member state citizens may enter the UK without a visa. Non-EU member state citizens may, or may not, enjoy such rights and it is your responsibility to check.
16 You must disclose to us, at the time of booking, any medical, mental, physical or dietary condition you (or a person for whom you are booking) have, or other exceptional circumstance, that may affect our decision to accept your booking. Failure to disclose such information may be deemed to be a breach of contract.
Flight Delays & Airport Waiting
17.1 Airlines, flights and airports and their operations are outside our reasonable control and we will not be held responsible for flight delays, how so ever caused.
17.2 Customers may arrive from different airports, on different flights at different times and, where this occurs, you may have to wait until all customers are together before the tour can commence.
17.3 Similarly at the end of your tour, or tours, we will adjust our itinerary so as to deliver customers to airports to meet flight departure times.
19.1 You are wholly responsible for your personal possessions whilst in transit to and from the United Kingdom.
19.2 Further, we will not be responsible for any valuable item of yours (computer, telephone, camera, jewellery, cash etc) whilst you are in the United Kingdom.
20 We will not disclose your details to any third party, save only for the purposes of making arrangements for your tour.
21 We are not responsible for any printing or typographical errors within any of our material.
22 The contract is subject to the law of England & Wales.