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| Terms & Conditions

These (revised) Terms & Conditions apply to all bookings made from 1 September 2012

Introduction
1.1 Terms & Conditions are designed to clarify what you, the customer, may reasonably expect from us, Adderley Travel Limited (ATL), and what we may reasonably expect from you.
1.2 Throughout these Terms & Conditions the following expressions are used:
1.2.1 "ATL", "our" and "we" to mean Adderley Travel Limited, the tour operator, and our agents and servants.
1.2.2 "customer", "you" and "your" to mean the person booking the tour and all other persons on whose behalf they are booking.
1.3 Additionally, the singular will mean the plural and vice versa.

Legislation
2.1 The travel industry within the EU is governed by the EC Package Travel Directive of 1 January 1993.
2.2 Each EU member state enacts its own legislation under this directive. The United Kingdom legislation is The Package Travel, Package Holidays and Package Tours Regulations 1992 and as amended in 1995.
2.3 Similar consumer protection legislation exists in each EU member state.
2.4 Adderley Travel Limited is registered in England and is bound by the law enacted in the United Kingdom.

The Contract
3.1 A contract will exist between you and ATL only from the day your deposit (or other such payment) is received by ATL into our bank account.
3.2 The contract is then binding upon you and ATL, and we will be released from the contract upon delivering you to the final, published, destination of the tour, or other destination, as agreed between us.
3.3 Any variance to the contract must be confirmed in writing.

Deposit
4.1 A sum equal to 20% of the total amount of the tour per person (including any discounts for which you may qualify) is required as a deposit.
4.2 The deposit is required to be paid within 14 days from the date we receive your booking.
4.3 We reserve the right to cancel your booking, without further reference to you, if your deposit is not received by ATL within 14 days.

Booking Acceptance & Confirmation
5.1 Your booking will be accepted and confirmed upon receipt of your deposit, except where the tour you have booked, or have wanted to book, is oversubscribed, in which case you may choose an alternate tour, where such an alternate tour exists, or chose to be refunded.
5.2 We will confirm your booking by email within 10 working days of receipt of your deposit.

Balance
6 All balances must be paid by no later than 56 days (8 weeks) before the date of departure and failure to do so will annul the contract and we reserve the right to retain any deposits paid.

Bookings made within 56 Days
7 Bookings made within 56 days (8 weeks) of the date of departure will be accepted only where full payment is made within 5 working days from the date we receive your booking.

Transfer of Contract
8.1 You may not transfer your contract without written permission from ATL to do so and we will not unreasonably withhold such permission.
8.2 We will charge you a fee of £100 to transfer your booking.

Your Right to Cancel
9.1 You may cancel your booking at any time.
9.2 If you cancel your booking we may, at our absolute discretion, retain a percentage of any monies paid to ATL according to the following scale:
9.2.1 if you cancel on or before the 57th day before the date of departure, we may retain your deposit.
9.2.2 if you cancel on, or between, the 56th day and the 29th day before the date of departure, we may charge you 60% of the cost of the booking.
9.2.3 if you cancel on, or between, the 28th day and the date of departure, we may charge you 100% of the cost of the booking.
9.3 The day, or date, of cancellation will be determined by the day, or date, it is received at our head office by email, or in writing by post.
9.4 You will be presumed to have cancelled the tour, if you do not arrive at the airport or other agreed meeting place (a 'no-show') at the agreed time.
9.5 You must provide ATL with your bank details, including your International Bank Account Number (IBAN) and your bank branch's Branch Identifier Code (BIC) in order that we may return any monies due to you.

Our Right to Cancel a Tour
10.1 We reserve the right to cancel a tour:
10.1.1 when we do not have the minimum number of bookings required to operate a tour profitably.
10.1.2 because of unusual or unforeseeable circumstances beyond our control.
10.2 In either event we will confirm cancellation by email as soon as possible and, in the case of 10.1.1 no later than 21 days before the date of departure.
10.3 In either event we will refund all monies paid in full within 21 days of cancellation and, in either event, you are not entitled to further compensation.
10.4 You must provide ATL with your bank details, including your International Bank Account Number (IBAN) and your bank branch's Branch Identifier Code (BIC) in order that we may return any monies due to you.

Our Right to Alter a Tour
11.1 We reserve the right to alter a tour at any time without reference to you where the alteration does not materially affect the overall nature of the tour.
11.2 Specifically, we reserve the right to alter accommodation and transport arrangements at any time.
11.3 Further, we reserve the right to alter a tour at any time even where such alteration materially affects the overall nature of the tour. In these circumstances we will contact you as soon as possible and you may:
11.3.1 agree to the alteration.
11.3.2 transfer your booking to an alternate tour, where such an alternative exists.
11.3.3 accept a full refund.
11.4 Additionally, in the circumstances of 11.3 you may also be entitled to compensation.
11.5 You must provide ATL with your bank details, including your International Bank Account Number (IBAN) and your bank branch's Branch Identifier Code (BIC) in order that we may return any monies due to you.

Our Right to Alter the Price of a Tour
12.1 We reserve the right to alter the price of a tour at any time prior to accepting and confirming your booking.
12.2 Further, we reserve the right to increase the price of your tour after we have confirmed your booking and to surcharge you, to allow for variations in:
12.2.1 transport costs, including the cost of fuel.
12.2.2 dues, taxes or fees chargeable at airports.
12.2.3 exchange rates.
12.3 In any event we will:
12.3.1 inform you by email of any price increase not less than 30 days before the date of departure.
12.3.2 not increase any price within the 30 days prior to the date of departure.
12.3.3 not pass on any increase in the price where such increase is less than 2% of the total cost of your tour.

General Terms
13.1 We reserve the right to break our contract with you in time of war, national emergency, civil unrest or similar event and you may do so likewise.
13.2 In such circumstances we reserve the right not to refund deposits.

Complaints
14.1 If you have a complaint you must inform ATL as soon as possible and, whilst on a tour, within 24 hours. We will make every effort to resolve the matter.
14.2 If the matter is not resolved to your satisfaction you must write to ATL at our head office within 21 days of your return home setting out the details of your complaint. We will reply within 21 days of receiving your complaint and offer further solutions to resolve your complaint.
14.3 If you are still not satisfied you should take your complaint to your local consumer council and ask them to write to the United Kingdom's Department of Trade and Industry, Britain's consumer protection authority; and they will take the matter up.

Passports and Visas
15.1 It is your responsibility to ensure that you are in possession of a valid passport or other legally acceptable travel document.
15.2 All EU member state citizens may enter the UK without a visa. Non-EU member state citizens may, or may not, enjoy such rights; it is your responsibility to check.

Disclosure
16 You must disclose to ATL, at the time of booking, any medical condition, or other exceptional circumstance, that might affect ATL's decision to accept your booking. Failure to disclose such information may be deemed to be a breach of contract.

Flight Delays & Airport Waiting
17.1 Airlines, flights and airports and their operations are outside our reasonable control and we will not be held responsible for flight delays, how so ever caused.
17.2 Customers may arrive from different airports, on different flights at different times and, where this occurs, you will have to wait until all customers arrive before the tour sets off.
17.3 Similarly at the end of the tour, we will adjust our itinerary so as to deliver customers to airports to meet flight departure times.

18 Void.

Personal Possessions
19.1 You are wholly responsible for your personal possessions whilst in transit to and from the United Kingdom.
19.2 Further, we will not be responsible for any valuable item (camera, jewellery, cash etc) whilst you are in the United Kingdom.

Privacy
20 We will not disclose your details to any third party, save only for the purposes of making arrangements for the tour.

Errors
21 We are not responsible for any printing or typographical errors within any of our material.

Law
22 The contract is subject to the law of England & Wales.

Tours By Region
Tour Map Wales West Midlands South West South East South East London East Anglia East Midlands Yorkshire and Humberside North East NorthWest Scotland Scotland Scotland Scotland Scotland Scotland Scotland Scotland Scotland Scotland Scotland Scotland Scotland Scotland
Spring is well and truly here but the air is still fresh! Looking forward to more spring gardens. https://t.co/nBpTu3vjyn
26 Apr 17
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